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How hijau99 Handles Your Personal Information

Every time you open your account, place a wager or move funds through Touch 'n Go eWallet, Boost or GrabPay, data is created.

Data collected at account level onlyPayment activity kept separate from browsingYou can request access or deletionTouch 'n Go eWallet, Boost, GrabPay transactions logged securelyContact our team to exercise your rights
hijau99 How hijau99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to exercise any of your data rights — whether that is accessing your records, correcting an error, or asking us to remove information we no longer need — reach out through any of the channels below. Our team handles privacy queries separately from general account support so your request gets to the right person without delay. Players in Melaka and across Malaysia can use any channel that suits them.

Team online

Live Chat

Start a chat session from your account dashboard. State that your query is a privacy or data request and our team will route it to the correct handler.

Email Support

Send your request to our support address with your registered email and the subject line 'Data Request'. We acknowledge within one working day.

Account Help Centre

Log in, navigate to Account Settings, then select 'Privacy & Data'. You can view your stored profile data and submit a deletion or correction request directly from there.

DATA HANDLING STANDARDS

How We Protect What You Share With Us

Privacy protection at hijau99 is built into account operations, not bolted on afterwards. From the moment you register to every transaction you make via GrabPay or FPX, data passes through encrypted channels and is stored with access controls that limit which internal teams can view it. Below are the four areas we take most seriously when handling your information.

Encrypted Transactions

Every payment action — whether a Touch 'n Go eWallet deposit or a GrabPay withdrawal — travels over SSL-encrypted connections. Payment reference data is stored in isolated systems away from your browsing history.

Cookie Usage

We use session cookies to keep you logged in across pages and analytics cookies to understand which sections of the platform you use most. You can manage cookie preferences from your browser settings at any time.

Account Access Security

Login attempts trigger OTP verification to your registered mobile number. Three consecutive failed attempts lock the session and flag the account for a manual security check before access is restored.

Retention and Deletion

Non-essential session logs are cleared on a rolling schedule. When you request data deletion, we remove non-regulated records within the timeframe set out in our response to your request.

Your Privacy Questions, Answered Directly

These are the questions we actually receive from account holders about how their data is handled. If your question is not covered here, use Live Chat or email to raise it — privacy queries are handled separately from general account support.

We collect your name, email address and contact number at registration. If you verify your identity, a copy of your ID document is also stored securely for that verification process only.

Transaction data is shared only with the payment processor needed to complete your transfer. Those processors are contractually bound to handle your data under the same standards we apply internally.

Yes. Log in, go to Account Settings and select 'Privacy & Data', or email our support team with 'Data Request' in the subject line. We acknowledge all requests within one working day.

Transaction records are kept for the period required under applicable Malaysian financial regulations. Session and browsing data is purged on a rolling basis and is not kept indefinitely.

Regulated transaction records are retained for the legally required period after account closure. Non-essential profile data is deleted upon your confirmed closure request. We do not continue marketing to closed accounts.

We use session cookies for login continuity and analytics cookies to improve the platform. You can adjust or block cookies through your browser settings; some features may not work correctly if session cookies are disabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.